Trading name of Ascot Medical Aesthetics & Wellness Clinic Ltd | Last updated: 02/09/2026 | Version 1.0

1. About Us

This website is operated by [Ascot Medical Aesthetics & Wellness Clinic Ltd], trading as Ascot Weight

Loss & Wellness (“we”, “us”, “our”), a company registered in England and Wales under company number: 14718888. We provide medical weight management

services, including remote clinical consultations and the prescribing and supply of weight-loss

medication, to patients in the United Kingdom.

Where a third-party pharmacy or prescribing partner is used, their own terms and

privacy policy also apply and will be provided to you separately.

2. Definitions

● “Services” means the online consultation, prescribing, medication supply and delivery, and

wellness support services offered via this website and WhatsApp.

● “Patient” / “you” means any individual who registers for, books, or receives our Services.

● “Medication” means any prescription-only medicine supplied through us, including but not

limited to Wegovy (semaglutide) and Mounjaro (tirzepatide), in injectable or tablet form.

● “Consultation” means a clinical assessment carried out via video call (Zoom) or other approved

remote method with a qualified prescriber.

3. Eligibility to Use Our Services

By using our Services, you confirm that:

● You are at least 18 years old.

● You are ordinarily resident in the United Kingdom and are physically present in the UK at the time

of consultation and treatment.

● You will provide accurate, complete and truthful information about your medical history, current

medications, allergies and health conditions.

● You understand that Medication will only be prescribed following a clinical assessment, and that a

prescriber may decline to prescribe if it is not clinically appropriate.We reserve the right to refuse or discontinue Services to anyone where, in the reasonable clinical

judgement of our prescriber, it is not safe or appropriate to continue.

4. Medical Consultations

Consultations are carried out remotely by video call. You agree to:

● Attend your booked Consultation at the scheduled time, in a private setting, with your camera on

where clinically required.

● Answer all clinical questions honestly and disclose your full medical history, including existing

conditions, medications, allergies, and any pregnancy or plans for pregnancy.

● Understand that remote consultation has inherent limitations compared to an in-person

examination, and that the prescriber may require further information, blood tests, or an in-person

referral before prescribing.

Missed or late-cancelled Consultations may be subject to a fee as set out in our current price list and

booking confirmation.

5. Prescribing and Medication

● All Medication is prescription-only and will only be supplied following a Consultation and clinical

approval.

● Medication is prescribed for your own individual use only. You must not share, sell, or transfer

Medication to any other person.

● You are responsible for storing Medication correctly (including any temperature requirements)

and for following the dosing instructions provided by your prescriber.

● Ongoing supply is subject to periodic clinical review. We may pause, adjust, or stop your

prescription at any time if this is clinically necessary.

● Weight loss outcomes vary between individuals and are not guaranteed. Medication should be

used alongside the lifestyle guidance provided as part of your treatment plan.

6. Delivery

We aim to deliver Medication in temperature-controlled packaging directly to the address you provide.

By using our delivery service, you agree that:

● You are responsible for ensuring someone is available to receive time- or temperature-sensitive

deliveries, or for providing safe delivery instructions.

● Estimated delivery times are provided in good faith but are not guaranteed; we are not liable for

delays caused by couriers or events outside our reasonable control.

● You must inspect Medication on arrival and contact us immediately via WhatsApp or [email] if

packaging is damaged, the cold chain appears to have been broken, or the item appears faulty.

7. Payments and Pricing

● Prices for Consultations and Medication are shown on our website or provided directly to you and

are payable in advance unless otherwise agreed in writing.

● We reserve the right to change our prices at any time; the price applicable to your order is the

price confirmed at the time of booking or purchase.

● Ongoing/subscription treatment plans will clearly state the billing frequency and amount before

you agree to them.

● All payments are processed securely via a payment provider. We do not store your full card

details.

8. Cancellations, Refunds and Returns

● You may cancel or reschedule a Consultation by giving at least 48 hours’ notice via

WhatsApp or email. Cancellations made after this window, or missed appointments, may incur a

fee.

● Because Medication is a prescription medicine that must be stored under controlled conditions,

once dispatched it cannot be returned, exchanged or refunded, in line with standard pharmacy

regulations, unless it is faulty, damaged in transit, or was dispensed in error.

● If you no longer wish to continue treatment, contact us before your next scheduled delivery to

pause or cancel future doses.

● Nothing in this section affects your statutory rights under the Consumer Rights Act 2015.

9. Your Responsibilities

You agree to use our Services only for your own genuine medical treatment, to keep your login and

account details secure, and to notify us promptly of any change in your health, medication, or

circumstances that may affect your ongoing treatment (including pregnancy, planned surgery, or new

diagnoses). Misuse of the Service, including providing false medical information, may result in

suspension of your account and treatment.

10. Risks and Side Effects

Weight-loss medications such as semaglutide and tirzepatide carry known side effects and risks, which

will be explained to you during your Consultation and in the Patient Information Leaflet supplied with

your Medication. You should read this leaflet carefully. If you experience a serious or unexpected

reaction, stop taking the Medication and seek urgent medical attention (call 999 or attend A&E where

appropriate), and let us know as soon as possible.

11. Complaints

If you are unhappy with any aspect of our Services, please contact us at +44 7761 115457 and

we will acknowledge your complaint within 14 working days and aim to resolve it within 14 days. Clinical

complaints may also be referred to the relevant regulatory body (e.g. the Care Quality Commission or

General Pharmaceutical Council) or, where applicable, an independent ombudsman.

12. Data Protection and Confidentiality

We process your personal and medical data in accordance with UK GDPR and the Data Protection Act

2018. Full details of what we collect, how we use it, who we share it with (including any partner

pharmacy or courier), and your rights are set out in our separate Privacy Policy, which forms part of

these Terms. Your medical information is kept confidential and is only shared with third parties where

necessary to provide your care, where required by law, or with your consent.

13. Intellectual Property

All content on this website, including text, logos (including the Ascot Weight Loss & Wellness triquetra

mark), graphics, and branding, is owned by or licensed to us and may not be copied, reproduced, or

used without our prior written consent.

14. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence,

for fraud, or for any other liability that cannot be limited or excluded under English law. Subject to this,

we will not be liable for any indirect or consequential loss, and our total liability in connection with the

Services will not exceed the amount you have paid to us in the 12 months preceding the claim.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, regulatory

requirements, or business practices. The current version will always be available on our website.

Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the

exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

Ascot Weight Loss & Wellness

Email: [insert]

WhatsApp/Phone: +44 7761 115457

Company number: 14718888